Where’s my order?
Your order goes through the following steps once it has been placed. You will receive 3 emails: Order Confirmation, Shipment Confirmation and Delivery Status Notification.
1. Order Confirmation 2. Shipment Confirmation 3. Order Delivered
Transit, Handling & Order Cut Off Time
- Order cut-off time 05:00 PM Eastern Standard Time (NY)
- Handling Time is 3 – 5 Business Days (Mon-Fri)
- Transit Time is 7 – 14 Business Days (Mon-Fri)
- Standard shipping: $6.99.
Once your order has left our warehouse you will receive a shipment confirmation email with a tracking number. Orders may ship in multiple packages. If you have your tracking number from the shipment confirmation email, you can enter it here to track your order.
We are unable to modify the conveyance address once it is on the way. If you need to modify the location where your product will be delivered, please contact us within 12 hours of making your order at [email protected] or call us at +1(903) 896-6165
Change or Cancel Order:
Change and Cancellation requests are only allowed within 12 hours from the time that the order was placed. Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. After 12 hours have elapsed, no order modifications are allowed.
If you fulfill the “Order Cancel” criteria.
Your refund will be processed within 5 business days.
If you have any questions about the delivery and shipment or your order, please contact us via [email protected]